Shipping policy
SHIPPING
At Xolotlan Home, we carefully prepare and package every order to ensure your handcrafted wax melts are ready for their journey to your home.
We currently ship orders within the United States.
FREE SHIPPING
Enjoy free standard shipping on orders of $50 or more.
Orders under $50 will be charged the applicable shipping rate shown at checkout.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding major holidays.
During holidays, promotions, or periods of high order volume, processing times may take longer.
SHIPPING & DELIVERY TIMES
Once your order has been shipped, delivery time depends on the shipping carrier and destination.
Estimated delivery dates shown at checkout or provided by the carrier are estimates and are not guaranteed.
Xolotlan Home is not responsible for shipping delays caused by the carrier, weather, holidays, incorrect addresses, or circumstances beyond our reasonable control.
TRACKING INFORMATION
When tracking information is available, it will be sent to the email address provided with your order.
Please use the tracking information to monitor your package and its expected delivery.
INCORRECT SHIPPING ADDRESS
Please carefully review your shipping address before completing your purchase.
If you notice an error in your shipping address, contact us as soon as possible at:
We will do our best to assist you if the order has not yet shipped. Once an order has been shipped, we may not be able to change the shipping address.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
WAX MELTS & TEMPERATURE CHANGES
Our wax melts are handcrafted using wax and may be affected by temperature changes during transportation.
Exposure to heat or cold may cause minor cosmetic changes, including:
- Small cracks
- Surface imperfections
- Frosting
- Slight changes in shape or texture
These changes are a natural characteristic of wax and do not generally affect the fragrance or performance of the product.
We do not consider minor cosmetic changes caused by temperature or normal handling during shipping to be product defects.
SIGNIFICANT SHIPPING DAMAGE
If your order arrives with significant damage that prevents the product from being used, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the product
- Photos of the shipping packaging
We will review the situation and determine the appropriate resolution.
LOST OR STOLEN PACKAGES
If the carrier's tracking information shows that your package was delivered to the address provided at checkout but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.
Xolotlan Home is not responsible for packages that are lost or stolen after the carrier confirms delivery.
CONTACT US
If you have questions about shipping or your order, please contact us:
Xolotlan Home
Email: info@xolotlangroup.com
Phone: 504-218-6547
We appreciate your support of our handcrafted products.